Shipping policy
Shipping Policy
Last updated: 19 July 2026
Where we ship
ChronoSeasons (Arcada LLC) ships within the United States and to most international destinations. Some restrictions may apply to certain countries or products; if we can't ship to you, we'll cancel and refund the affected item.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays). Because our watches are sourced from selected partner brands, some items ship directly from the brand's fulfilment centre. Orders containing multiple pieces may arrive in separate shipments at no extra cost to you.
Delivery estimates
| Destination | Typical delivery (after processing) |
|---|---|
| United States | 3–7 business days |
| Canada | 5–12 business days |
| International | 7–21 business days |
These are estimates, not guarantees. Carrier delays, customs and remote destinations can extend them.
Shipping cost
- Free standard shipping within the United States.
- International shipping is calculated at checkout based on destination and carrier rates.
Tracking & insurance
You'll receive tracking by email as soon as your order ships. Shipments are tracked and insured in transit. If a package is lost or arrives damaged, contact us within 48 hours of the delivery date and we'll open a claim and make it right.
Customs, duties & taxes (international)
International orders may be subject to import duties, taxes and customs fees set by the destination country. These are the recipient's responsibility and are not included in the product or shipping price. Please check your local rules before ordering.
Incorrect address / failed delivery
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us undelivered, we'll contact you to arrange re‑shipment (additional shipping may apply).
Questions? info@chronoseasons.com · Arcada LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.