Refund policy
Return & Refund Policy
Last updated: 19 July 2026
Thank you for shopping with ChronoSeasons, operated by Arcada LLC. We want you to love your watch. If something isn't right, here's exactly how returns, refunds and exchanges work.
30‑day returns
You may request a return within 30 days of delivery. To be eligible, the item must be unworn, unused and in its original condition, with all protective stickers, tags, packaging, documentation, warranty card and any included accessories (straps, tools, boxes).
Watches that show signs of wear, that are missing packaging or documentation, or that have been altered or had parts removed are not eligible for a full refund and may be refused or subject to a deduction (for example, a strap-replacement fee where a strap has been worn).
How to start a return
Email info@chronoseasons.com with your order number and the item you'd like to return. Please do not ship anything back before contacting us — returns sent without prior authorisation cannot be accepted. Once approved, we'll email you return instructions and, for eligible U.S. orders, a prepaid return shipping label.
Return shipping costs
- United States: return shipping is free on eligible items (we provide a prepaid label).
- International: you are responsible for return shipping costs unless the item is defective or we made an error. We recommend a tracked, insured service — we can't guarantee receipt of untracked returns.
We do not charge restocking fees on eligible returns.
Refunds
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method, typically within 5–10 business days of inspection (your bank may take additional time to post it). Original shipping charges are non‑refundable, and for international returns any return-shipping cost is your responsibility.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your return is approved. For defective or damaged items, we'll arrange a replacement at no cost to you.
Damaged, defective or incorrect items
Please inspect your order on arrival and contact us within 48 hours at info@chronoseasons.com if an item arrives damaged, defective or incorrect. We'll evaluate the issue and make it right — repair, replacement or refund — at no cost to you.
Final‑sale and non‑returnable items
The following are not returnable: items marked Final Sale / clearance, made‑to‑order or personalised pieces, gift cards, and any item returned in used, incomplete or altered condition. Certain sale items may be exchange- or store‑credit‑only where indicated on the product page.
Order cancellations
You may request cancellation of an unfulfilled order by emailing us as soon as possible. Once an order has been handed to the carrier it can no longer be cancelled, but it can be returned under this policy after delivery.
A note on how we fulfil
ChronoSeasons curates watches from carefully selected partner brands, some of which ship directly to you and process approved returns on our behalf. This does not change your rights under this policy: your contract of sale is with Arcada LLC, and we stand behind every order.
Questions? info@chronoseasons.com · Arcada LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.