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Return & Refund Policy

Last updated: 26 October 2026

Thank you for shopping with ChronoSeasons, operated by Arcada LLC. We want you to love your watch. If something isn't right, here's exactly how returns, refunds and exchanges work — wherever you are.

30-day returns

You may request a return within 30 days of delivery. To be eligible, the item must be unworn, unused and in its original condition, with all protective stickers and foils, tags, packaging, documentation, warranty card and any included accessories (straps, tools, boxes). Please try watches on over the protective film and do not size bracelets until you are sure you are keeping the piece.

Watches that show signs of wear, that are missing packaging or documentation, or that have been altered, sized or had parts removed are not eligible for a full refund and may be refused or subject to a deduction (for example, a strap-replacement fee where a strap has been worn).

How to start a return

Email info@arcadallc.com with your order number and the item you'd like to return. Please do not ship anything back before contacting us — returns sent without prior authorisation cannot be accepted. Once approved, we'll email you the return address for the brand that shipped your watch (most are in the United States; Bersigar returns go to Dubai, UAE) and, for eligible U.S. orders, a prepaid return label.

Return shipping costs

• United States: return shipping is free on eligible items (we provide a prepaid label).
• Outside the United States: you are responsible for return shipping to the brand's warehouse, unless the item is defective or we made an error. Use a tracked, insured service and mark the parcel "returned goods" — we can't guarantee receipt of untracked returns, and we cannot refund import duties or taxes you paid on delivery (you may be able to reclaim them from your customs authority).

We do not charge restocking fees on eligible returns, with two brand exceptions set by the manufacturer: Bersigar (10% restocking fee on change-of-mind returns) and Hemel (up to 5%). These are shown on the product page and confirmed in your return approval email.

Refunds

Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method, in the currency you paid, typically within 5–10 business days of inspection (your bank may take additional time to post it, and exchange-rate differences are outside our control). Original shipping charges are non-refundable.

Exchanges

The fastest way to exchange is to return the original item and place a new order once your return is approved. For defective or damaged items, we'll arrange a replacement at no cost to you.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 48 hours at info@arcadallc.com with photos (and a short video for a watch that is not running) if an item arrives damaged, defective or incorrect. We'll evaluate the issue and make it right — repair, replacement or refund — at no cost to you, including return shipping.

Warranty

Every watch is new, boxed and covered by the manufacturer's warranty (2 years for Bernhardt, Bristol Aviator, Bersigar, Hemel, Paul Rich and ZINVO; 5 years for Ocean Crawler and Fraser & Co.). Warranty claims are handled by the brand; we will connect you and help with the process. Warranty shipping costs may apply for international customers as set by the brand.

Final-sale and non-returnable items

The following are not returnable: items marked Final Sale / clearance, made-to-order or personalised pieces, gift cards, and any item returned in used, incomplete or altered condition. Certain sale items may be exchange- or store-credit-only where indicated on the product page.

Order cancellations

You may request cancellation of an unfulfilled order by emailing us as soon as possible. Once an order has been handed to the carrier it can no longer be cancelled, but it can be returned under this policy after delivery.

EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, you also have a statutory 14-day right of withdrawal from the day you receive the goods, and statutory rights regarding faulty goods. Nothing in this policy limits those rights; our 30-day window applies in addition to them.

A note on how we fulfil

ChronoSeasons curates watches from carefully selected partner brands, which ship directly to you and process approved returns on our behalf. This does not change your rights under this policy: your contract of sale is with Arcada LLC, and we stand behind every order.

Questions? info@arcadallc.com · Arcada LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.